Help Center

Booking a tour is easy! Simply browse our available tours, select your preferred date and time, choose the number of guests, and click 'Book Now'. You'll receive a confirmation email with all the details.

We offer free cancellation up to 24 hours before your tour. Cancellations made within 24 hours may be subject to a cancellation fee. Please contact us for specific details about your booking.

Many of our tours are family-friendly and suitable for children. Each tour listing includes information about age restrictions and suitability. We also offer special family tours designed specifically for children.

We recommend bringing comfortable walking shoes, water, sunscreen, and a camera. Specific requirements will be listed in your tour confirmation email. Most tours include bottled water and snacks.

Meeting points and instructions are provided in your booking confirmation. Most tours meet at easily accessible locations like metro stations or major landmarks. Your guide will be wearing a ToursByLocals badge.

Our guides speak multiple languages including English, Spanish, French, German, and Italian. You can filter tours by language on our search page. Each guide's language skills are listed in their profile.

We offer several wheelchair-accessible tours. Please contact us before booking to ensure we can accommodate your specific needs. We're committed to making our tours accessible to everyone.

Tours operate rain or shine unless conditions are unsafe. We provide ponchos for light rain. In case of severe weather, we'll reschedule your tour or provide a full refund.